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Interactive
Voice Response System (IVRS)
Interactive Voice Response System(IVRS) provides
automated access to information and services over the phone. It
integrates an Organization's telephone and computer system to become a
voice computer that transforms the caller's telephone into a terminal
capable of directly accessing information and services. IVR system
answers inquiries by prompting callers to input data onto the touch-tone
keypad, looking up the record in a database and speaking back
information. It can also ask the caller for information, accept the
answers as they are entered on the keypad and store the information in
a database. Being a voice computer, an IVR system is capable of much
advanced transaction processing tasks.
Industries Benefited:
The Voice System is proven beneficial in the
following industries:
- Financial institution.
- Educational
Institutions.
- Government
Organisations.
- Transportation.
- Defence.
- Stock Markets.
- Insurance.
- Courier companies and
many others.
Advantages:
The Interactive
Voice Response System (IVRS) is an automated system to answer a good
percentage of questions. IVR system has the capability to respond to
the most frequently asked questions and to provide the most up-to-date
information available to any organization.
- Convenient
- Uses Touch Tone
telephone.
- Accessible 24 hours a
day, 7 days a week.
Secure
- Uses a Personal Identification Number (PIN) for
Security.
- PIN issued by IVR system based on information
from an individual account.
Easy To Use
- IVR system takes step
by step through instructions.
- Uses commercial
telephone.
IVRS For Colleges and Schools:
The Voice
System provides the following functions to Colleges and Schools alike,
via a telephone:
- Automated access to information.
- Automated services.
- 24 hour operations.
- Consistent quality voice responses.
Product
Features:
- Automated Interaction
Facility over Telephone.
- Round-the-clock
information.
- Messages recording
facility.
- Multiple languages
facility.
- Captures all required
areas.
1.
Attendance.
2. Marks scored (in total/subject-wise).
3. Examination Schedule.
4. Special Announcements.
5. Fee Details.
6. Conduct.
Advantages for
IVRS In Schools:
Customer
friendly.
- Supports Multiple
Languages.
- Reduces Manpower Cost.
- High end Technology
Utilization.
- Improvement in Quality
of service.
- Availability of prompt
and accurate information.
- Easy handling of
multiple Calls at a time.
- Elimination of time
delay in providing information.
IVRS For Post Offices:
- The Voice System
provides the following functions to post offices via a telephone.
- Automated access to
information.
- Automated services.
- 24 hour operations.
- Consistent quality
voice responses.
Product
Features:
- Automated Interaction
Facility over Telephone.
- Round-the-clock
information.
- Captures all required
areas
- Providing Complaint
status information.
Advantages for
IVRS In Post offices:
Customer
friendly.
- Supports Multiple
Languages for complaints.
- Reduces Manpower Cost.
- High end Technology
Utilization.
- Improvement in Quality
of service.
- Availability of prompt
and accurate information.
- Easy handling of
multiple Complaints at a time.
- Elimination of time
delay in providing information.
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